Refund policy

You may request cancellation within 2 hours of placing an order. Cancellation is not guaranteed once production has begun. Orders that have entered production generally cannot be canceled or modified.

Because merchandise is generally produced on demand, we do not ordinarily accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or changes of mind. This restriction does not affect rights provided by applicable consumer protection laws.

Contact customer support within 14 days of delivery with your order number, a description of the problem, and photographs when available.

Verified manufacturing defects, damage, or fulfillment errors will be addressed through an appropriate replacement, refund, or other legally required remedy at no additional cost to you.

Personalized, customized, and made-to-order merchandise is generally nonreturnable unless defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.

You are responsible for return shipping on any discretionary return we expressly authorize, unless otherwise agreed. For verified defects, incorrect products, or other legally required remedies, HBCU Phenom will cover reasonable approved return shipping costs or provide a prepaid return label when a return is necessary.

Contact support for authorization and return instructions before sending merchandise. A business mailing address, if displayed, is not automatically a merchandise return address.

Approved refunds will be issued to the original payment method, ordinarily within 5 to 10 business days after approval. Financial institutions may require additional processing time. Any applicable legal refund deadlines take precedence.

Use the customer support email on this page for all cancellation, return, replacement, and refund requests. Include your order number so we can locate the purchase.