Terms of sale

HBCU Phenom is a merchandise and fundraising initiative operated by Hackley Global, Inc.. Proceeds from merchandise sales help support the organization’s educational, charitable, mission, and ministry activities.

Review the selected product, color, size, quantity, and delivery address before completing checkout. Many products are manufactured on demand after an order is placed. Applicable item prices, shipping charges, and taxes are disclosed during checkout before payment.

Payment is processed through Stripe. An order is marked paid only after verified payment confirmation. A payment error or incomplete payment does not establish a paid order.

Cancellation requests may be submitted within 2 hours, but cannot be guaranteed once production begins. See our refund policy for returns, custom products, damaged or incorrect merchandise, return shipping, and refunds. Nothing in these terms removes remedies required by applicable law.

We use multiple production and fulfillment partners, including Printful, Printify, and Apliiq. The assigned partner depends on the product. Initially, orders are accepted for delivery within the United States, including destinations supported by the assigned provider.

International shipping will be enabled only when the applicable product and fulfillment partner have confirmed availability, shipping rates, and delivery requirements.

Most standard print-on-demand merchandise is provisionally estimated to require 2 to 7 business days for production. After production, standard domestic delivery is provisionally estimated at 3 to 8 business days.

Generally allow approximately 5 to 15 business days in total for standard merchandise. Embroidered, specialty, customized, or premium products may take longer, as may holidays, high-volume periods, and provider delays.

These are planning estimates, not guaranteed completion or delivery times. Actual fulfillment-provider capabilities must be checked before any firm delivery commitment is made. Timing varies by product, manufacturer, customization method, destination, and order volume.

Applicable shipping charges are disclosed before you complete checkout. When the fulfillment partner provides tracking, available tracking information will be shared through your order confirmation or shipment notification.

Products from different fulfillment partners may arrive separately, with different tracking numbers and delivery dates.

If an order experiences a material delay, HBCU Phenom will communicate the revised expected shipping timeframe and provide cancellation or refund options where required by law.

Contact support if tracking indicates delivery but you cannot locate the package, or if it appears lost in transit. We will investigate with the carrier and fulfillment partner and determine the appropriate replacement, refund, or other remedy.

Request address changes as quickly as possible after ordering. Changes cannot be guaranteed once an order enters production or shipping. Any additional charges arising from a customer-requested change will be disclosed before being applied.

For questions about these terms or your order, contact the customer support email shown on this page.